FAQ – Shipping

You can find the answers to the most common questions among the following pages. And if your answer isn’t here, we’re always happy to keep expanding the Q&A, so please feel welcome to send us your suggestions!


Frequently Asked

Welcome to our Shipping FAQ, where we’ve gathered answers to your most common shipping-related questions. We understand that smooth and reliable delivery is important to you, so let’s dive into the details:

Where do you ship from?

All our orders are packed and shipped from our warehouse in sunny Brisbane, Queensland, Australia.

What is your address and phone number if I want to collect?

Unit 2/37 Veronica St, Capabala, QLD 4157 (phone number: 1300 383 472)

How far and wide do you deliver?

We’re thrilled to offer shipping across Australia. We’ve got you covered, whether you’re in the bustling city or the serene outback.

Do you offer free freight?

Free freight applies on orders to metro zones over $150. Metro zones are based on Australia Post eParcel definitions (click here to view).

Excluded are large items that require to be shipped on skids or pallets. Palletized goods cannot be shipped to residential addresses. Please contact us with such orders so we can provide the best options for shipping.

Who delivers my packages?

We partner with trusted nationwide couriers like Australia Post, Couriers Please, Aramex, and TNT. We leave the delivery to the experts, ensuring your goodies reach you safely.

What's the daily shipping routine?

Our couriers swing by our Brisbane location around 11am Brisbane time, Monday to Friday (excluding QLD public holidays). We organize orders based on these pickup times to send out as many parcels as possible each day.

How quickly do you dispatch orders?

We do our best to get orders placed before 10am Brisbane time dispatched on the same day. Occasionally, during peak periods or after public holidays, there might be a limit on how many orders we can process within these timeframes. Still, our stats from the past year show that a whopping 94% of orders hit the road within just one business day.

Can I ship bulky items to my home?

Bulky items requiring pallitizing, like those hefty 200kg drums or anything needing pallets or skids, can’t make it to residential addresses. You’ll need to provide a commercial address or specify a local depot during checkout (or contact us for shipping options).

What should I do to ensure a smooth delivery?

Double-check that the delivery address you provide during checkout is accurate and complete. We want your order to find its way to you without any hiccups.

How do I know where my package is?

Relax, we’ve got you covered! The carrier network automatically generates tracking information, and you’ll receive an email with these details as soon as your goods are collected. Keep an eye on your shipment’s progress.

What if I'm not home when the delivery arrives?

No worries! If you miss your delivery, our trusty courier will usually leave a card with instructions on how to schedule a re-delivery or pick up your parcel from a nearby depot. Just be sure to follow those instructions promptly for a successful delivery.

What if my order arrives damaged or goes missing?

In the rare event that your order is lost or arrives damaged, don’t hesitate to reach out to our customer support team at info@goldenessence.com.au within two days of receiving your order. We’re here to help and resolve any issues quickly.

How do refunds work?

Once your order has been dispatched, refunds can only be processed after we receive the returned goods in unopened and resalable condition. You’re responsible for the cost of return shipping. Please share the tracking information for returned purchases with us so we can keep tabs on the refund process.

How can I get in touch with you?

We’re always here to assist you! If you have any questions or need further assistance with anything related to our shipping policy or your order, please don’t hesitate to contact our friendly customer support team at info@goldenessence.com.au. For additional contact options, visit our Contact page.

At Golden Essence, your satisfaction is our top priority, and we’re committed to making your shopping experience as smooth as possible. If you ever have more questions or need assistance, feel free to drop us a line – we’re here to help. Happy shopping! 🌟

Our products are ethically sourced and packaged with minimal waste, ensuring we do our part for the planet.

At Golden Essence, we are committed to sustainability and the environment. We constantly strive to provide our customers with the best health and wellness products, ensuring your satisfaction. Whether you’re looking for organic oils or bath salts, we have got you covered.

#Health&Wellness #GoldenEssence

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