FAQ – Shipping
You can find the answers to the most common questions among the following pages. And if your answer isn’t here, we’re always happy to keep expanding the Q&A, so please feel welcome to send us your suggestions!
Shipping
Frequently Asked
Questions
Welcome to our Shipping FAQ, where we’ve gathered answers to your most common shipping-related questions. We understand that smooth and reliable delivery is important to you, so let’s dive into the details:
Where do you ship from?
What is your address and phone number if I want to collect?
Unit 2/37 Veronica St, Capabala, QLD 4157 (phone number: 1300 383 472)
How far and wide do you deliver?
Do you offer free freight?
Free freight applies on orders to metro Brisbane, Sydney, and Melbourne over $100. Excluded are large items that require to be shipped on skids or pallets. Palletized goods cannot be shipped to residential addresses. Please contact us with such orders so we can provide the best options for shipping.
Who delivers my packages?
What's the daily shipping routine?
How quickly do you dispatch orders?
Can I ship bulky items to my home?
What should I do to ensure a smooth delivery?
How do I know where my package is?
What if I'm not home when the delivery arrives?
What if my order arrives damaged or goes missing?
How do refunds work?
How can I get in touch with you?
We’re always here to assist you! If you have any questions or need further assistance with anything related to our shipping policy or your order, please don’t hesitate to contact our friendly customer support team at info@goldenessence.com.au. For additional contact options, visit our Contact page.
At Golden Essence, your satisfaction is our top priority, and we’re committed to making your shopping experience as smooth as possible. If you ever have more questions or need assistance, feel free to drop us a line – we’re here to help. Happy shopping! 🌟
Our products are ethically sourced and packaged with minimal waste, ensuring we do our part for the planet.
At Golden Essence, we are committed to sustainability and the environment. We constantly strive to provide our customers with the best health and wellness products, ensuring your satisfaction. Whether you’re looking for organic oils or bath salts, we have got you covered.
#Health&Wellness #GoldenEssence