Refund policy
Selecting the Right Product
We provide detailed product descriptions to help you make the best choice before purchasing. Please review all product information carefully before placing an order.
Incorrect or Missing Items
If your order arrives with missing or incorrect items, please contact us within 48 hours of delivery. Claims outside this timeframe will be considered at our discretion.
Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us via email. We will assess the situation and, at our discretion, offer either a replacement or a refund.
- Replacements will be dispatched via standard shipping within 48 hours.
- Refunds will be processed within 48 hours of approval.
Change of Mind Returns
If you wish to return a product due to a change of mind, you must contact us before sending it back to arrange the return.
- Return shipping is at the customer’s expense.
- Refunds (excluding shipping costs) will be processed once the returned product is received and confirmed to be in re-saleable condition.
Golden Essence is not responsible for loss or damage that occurs in transit when returning a product.
